Thank you for choosing Global Shopping Deals. This Refund and Returns Policy outlines the procedures and terms governing refunds and returns for purchases made through our website globalshoppingdeals.co.uk (“the Site”). Please read this policy carefully before making any purchases.
I. Third-Party Vendors
Global Shopping Deals acts as an intermediary platform connecting customers with various third-party vendors who supply the products available for purchase on our Site. When you make a purchase through the Site, you acknowledge that you are entering into a transaction with one of our third-party vendors, and the terms and conditions of the transaction are subject to their policies.
II. Refund Process
In the event that you encounter issues such as late delivery, non-delivery, or damaged items, Global Shopping Deals will initiate the following refund process:
- Waiting Period: Upon reporting an issue with your order, Global Shopping Deals will first verify the status of the shipment with the vendor. We will allow for a reasonable period, typically reflecting the vendor’s stated shipping time frame, for the shipment to arrive or for the vendor to provide an update on the delivery status.
- Vendor Communication: If the specified shipping time frame has passed without resolution, Global Shopping Deals will contact the vendor to inquire about the status of your order and request a response regarding the delay or any other issues.
- Due Date: Global Shopping Deals will provide the vendor with a reasonable due date by which a resolution must be reached. This due date will be communicated to the vendor in writing.
- Refund Initiation: If the due date passes without a satisfactory resolution or response from the vendor, Global Shopping Deals reserves the right to initiate a refund process on your behalf. The refund will be issued to the original payment method used for the purchase.
III. Vendor Accountability
Vendors who repeatedly fail to meet their obligations to customers, including timely delivery and resolution of issues, will be subject to removal from the Global Shopping Deals platform. We take customer satisfaction seriously and hold our vendors accountable for their performance and conduct.
IV. Customer Rights and Responsibilities
As a customer of Global Shopping Deals, you have the right to expect timely delivery of your purchases and resolution of any issues that may arise. We encourage you to promptly report any concerns regarding your orders to our customer service team.
It is important to note that certain circumstances beyond our control, such as shipping delays due to unforeseen events or natural disasters, may impact delivery times. However, Global Shopping Deals will make every effort to ensure that your shopping experience is satisfactory and that any issues are addressed promptly and fairly. we offer a 14 day return for refund policy. you can contact us via support@globalshoppingdeals.co.uk for information in how to return your items.